Realtor: Homebuyer 'must-haves' should inform decision

(Bill Lewis, For The Tennessean) Click HERE for Full Article Todd Reynolds, vice president of sales Goodall Homes 393 Maple St., Ste. 100, Gallatin 37066 615-448-8929 or www.goodallhomes.com Years in business: 32 Describe the company and explain what makes it unique. All of these aspects make Goodall Homes unique: We are locally operated, the people we hire, the processes we use, the intentional focus we put on the experience of buying and building a home with us. How did you become involved in real estate? I was visiting my parents in Charlotte, North Carolina, my senior year of college when my mom took me to a model home she was decorating for a builder. It was there that I was hooked and decided selling a home to someone would be an experience of a lifetime for the customer and for me! Where in the Nashville region are you active? I am active in Sumner, Wilson, Davidson and Williamson counties. When selling a home, what can the owner do to maximize its value? Clean, clean, clean. Get rid of the clutter and make sure the outside has some pop and curb appeal that will stop a buyer in their tracks. What advice do you have for clients who are preparing to buy a home? What steps should they take? Be ready to commit financially and make sure you have a grasp of the numbers. Do your homework to understand your top three “must haves,” and don’t waver from that path. How is technology changing the way people buy and sell houses? When people used to visit our model or community for the first time, it was truly their first time there. Now it’s about their fifth visit because they have shopped us online so many times before stopping for the first true visit on-site. Customers are much more prepared. What features are the most popular with today’s buyers? One-level living and spaces in the home where they can just “be” are commonly sought out. Granite and hardwood still seem to be very popular, too. Customers want to feel pampered in their homes. What is the hallmark of the service you provide to your clients? We listen to what they tell us. We review customer surveys every week. We reach out to customers based off of these surveys and try to find ways every day that we can enhance the buyers’ experience. We are good at listening.